Thuraya 15

Description
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The Thuraya 15 (PAYG) postpaid satellite phone call plan is suited to business or holiday travellers with minimal use calling requirements. You, your family, friends or employers can enjoy peace of mind knowing that if the worst were to happen – you will always have a reliable method of communication.

Thuraya 15
Call plans with standard Australian (04) mobile numbers	Thuraya 15
Minimum monthly charge $15.00	$15.00
Monthly calls – included value calls & texts $0	$0
Two minutes standard national satellite call (before any discounts) $2.00	$2.00
If you restricted your use solely to standard national mobile calls each of 2 minutes in duration, you could make this many calls: 0	0
Cost of Standard SMS (before any discounts) .50c	.50c
Cost of 1 Megabyte (1Mb) of data $5.00 per Mb	$5.00 per Mb
Contract term (Months) 12	12
Total minimum cost for 12 months plan $180.00	$180.00
Month to month plan option (available with a $50.00 activation fee) Yes	Yes

Other Information

Customer Service Details

1. For further assistance you can contact us by calling our customer service centre on 1300 550 014, emailing us at satellite@trtelecom.com.au, by sending a facsimile to 03 98 96 3099, or you can write to us at TR Telecom, PO Box 1185, Blackburn North VIC 3130.

2. You can access our complaint handling procedure by calling our customer service centre on 1300 550 014, emailing us at satellite@trtelecom.com.au, by sending a facsimile to 03 9896 3099, or you can write to us at TR Telecom, PO Box 1185, Blackburn North VIC 3130.

Early Termination Charge

If you cancel your plan early, you will be required to pay out the remainder of your contract plus any excess call charges.

Telecommunications Industry Ombudsman

If you are not satisfied with the resolution of you complaint by TR Telecom, you may wish to contact the Telecommunications Industry Ombudsman, an independent dispute resolution body, by:

a. Calling 1800 052 058: or
b. Emailing tioo@tio.com.au: or
c. Faxing to 1800 530 514: or
d. By post to PO BOX 276, Collins Street West, VIC 8007

This Critical Information Summary has been prepared by TR Telecom in accordance with the requirements of Chapter 4 of C628:2012 Telecommunications Consumer Protection Code.