Suspensions and Terminations
Call Plan Suspension:
Customers on plans with a suspension option may request suspension of service of a maximum of 2 months during the contract period. After the contract period, no restrictions apply to the length of time the service can be suspended.
Call Plan Termination
Services will only be terminated when the customer notifies TR Telecom to do so, and will be terminated from the end of the month when notification is received. Early exit fees may apply if you are terminating a service within the contract period. To confirm your early exit fee please call 1300 550 014 during office hours.
Please Note: These processes can take up to three business days.